Terms of Use
These terms apply when you use the clinic loyalty app (“the app”), operated by creatodot s.r.o., Žižkova 22A, 811 02 Bratislava, Slovakia, company ID (IČO) 56 315 775, registered in the Business Register of the City Court Bratislava III, section Sro, insert no. 179441/B (“we”, “us”). By creating an account you agree to them. How we handle your personal data is described in the Privacy Policy.
1. What the app is
The app is a loyalty programme you join at a specific clinic. It shows your points, lets you claim the rewards and offers that clinic makes available, and gives you a card code reception can scan. The app is free. It does not take payments and does not book or provide treatments.
2. Your clinic runs its programme
- Each clinic decides its own rewards, offers, how many points things are worth, and when points are given. We provide the software; the clinic is responsible for its programme and for honouring what it offers.
- Each clinic’s programme rules, including how many points you earn and what its rewards cost, are shown in the app (You → Settings → Programme rules) and form part of these terms for that clinic’s programme.
- Questions about a reward, a treatment, an appointment or a missing point go to your clinic.
- You can be a member of one clinic at a time.
3. Your account
- Give your real name and an email address you can receive codes at. Your date of birth is used for birthday gifts.
- Keep access to your email and phone secure. Anyone who can read your sign-in codes can enter your account.
- You must be at least 16, or have a parent’s consent.
4. Points, rewards and offers
- Points have no cash value, cannot be bought, sold or transferred, and can only be used at the clinic that gave them.
- Points do not expire while your account exists. Deleting your account permanently removes your points.
- A claimed reward or gift gives you a one-time code. It is collected when reception scans it, and cannot be used again. A clinic may set a time limit for collecting a claim; if it passes, the claim is cancelled and any points spent are returned.
- Offers are available for the period the clinic sets and may end or change. A discount shown in the app is the clinic’s offer, applied by the clinic.
- Your clinic may correct a mistake in your points, and may remove points or refuse rewards obtained by misuse, for example false referrals or fake reviews.
5. Fair use
Do not try to access another person’s or another clinic’s data, interfere with the app, copy or resell it, or use it to break the law. We may suspend accounts that do.
6. Availability
We work to keep the app available and your card usable even without a connection, but we cannot promise it will always be uninterrupted or error-free. We may update the app and change its features.
7. Ending your account
You can delete your account at any time in the app (You → Settings → Delete account). If your clinic stops using the app, its programme and your points there end with it; your clinic will tell you how any remaining rewards are handled. What happens to your information then is explained in the Privacy Policy.
8. Liability
We are responsible for the app working as described. We are not responsible for treatments, appointments or decisions made by your clinic. Nothing in these terms limits rights you have as a consumer under the law.
9. Changes and contact
If we change these terms in a way that matters, we will tell you in the app before it takes effect. These terms are governed by the law of the Slovak Republic, without affecting the protection your country’s consumer law gives you. Questions: creatodot@gmail.com.